Terms of service

1.1. These Terms of Service (the ‘Agreement’) govern the use of Lead Monitor (the ‘Service’), provided by D.O.O NEW SOLUTIONS, Montenegro (the ‘Administration’).

1.2. By using the Service, including starting the bot, registering, paying for services or accessing materials, the user confirms that they have read this Agreement and accept it in full.

1.3. A user who disagrees with this Agreement must stop using the Service.

2.1. The Service provides intangible digital goods and services, including information materials, educational programmes, consultations, digital products and service-related activities.

2.2. Materials provided through the Service may include:

• Information from public sources;
• Original materials of the Administration and/or third parties;
• Analytical reviews, collections, recommendations and structured data.

2.3. The user understands that the value of the digital goods and services lies in their organisation, analysis, presentation, assistance, support and updates, rather than in the exclusivity of individual information fragments.

2.4. The Service does not claim or guarantee that individual elements of its materials are unique, exclusive or unavailable outside the Service.

3.1. The Service is provided ‘AS IS’.

3.2. The Administration does not guarantee:

• That the Service will meet the user's expectations;
• Any financial, commercial, professional or other result;
• Uninterrupted or error-free operation.

3.3. The Administration is not responsible for:

• Direct or indirect losses, including lost profits;
• The consequences of the user's use of materials received;
• Acts or omissions of third parties;
• Temporary technical failures or access restrictions.

3.4. The user makes all decisions about the use of materials, recommendations and services independently and at their own risk.

4.1. The Service is not intended to encourage, organise or assist unlawful activities.

4.2. The user undertakes to use the Service only in accordance with applicable law and third-party rules.

4.3. The user is responsible for the lawfulness of their use of the Service's materials and services.

5.1. Materials made available in the Service are protected by intellectual property law.

5.2. The user must not copy, distribute, resell, transfer to third parties or otherwise use the Service's materials without the rights holder's permission.

5.3. Infringement of intellectual property rights may result in restricted access without compensation.

6.1. The Administration may suspend or restrict access in the event of:

• A breach of this Agreement;
• Detected misuse;
• Requirements imposed by law or payment providers.

6.2. Restricted access does not release the user from obligations that arose earlier.

6.3. The Administration may refuse service to users whose actions create increased risks for the Service, payment providers or third parties.

7.1. Payment for services and digital goods is made on the terms displayed in the Service before payment.

7.2. Due to the intangible nature of digital goods and services, no refund is made after access is provided, except in the cases below.

7.3. A refund is possible only if:

• The service was not provided because of a technical fault of the Service;
• Access to the digital product was not actually provided.

7.4. To request a refund review, the user must contact support within 24 hours of payment.

7.5. The Administration considers refund requests individually.

7.6. The user undertakes not to initiate a chargeback through a payment system before contacting the Service's support team.

8.1. The Administration may collect the minimum technical data necessary to operate the Service.

8.2. The Administration takes reasonable measures to protect data but does not guarantee absolute security of transmitted information.

9.1. The Administration may amend this Agreement.

9.2. The current version is published in the Service.

9.3. Continued use of the Service means the user agrees to the updated terms.

10.1. For any questions, contact D.O.O NEW SOLUTIONS, Montenegro, at hey@leadmonitorhq.org.

By using the Service, including starting the bot and/or entering /start, the user confirms that they have read this Agreement and accept it in full.